Between the early 1980s and the post-pandemic period, IT outsourcing significantly improved, transitioning from low-cost, low-skilled labor to highly specialized experts that made it their vocation to meet your business needs. IT outsourcing service providers’ development trajectory has changed from providing basic IT and tech assistance to the advising level, where businesses of all sizes seeking innovation can find cutting-edge technological solutions.
Small businesses and start-ups continue to use managed services providers for their IT outsourcing needs, mostly due to cost-effectiveness. Another reason in favor of outsourcing is the flexibility and scalability of the services, which adapt to the business’s needs. However, nowadays, outsourcing goes well beyond simply lowering the costs of in-house labor and equipment costs. As AI and machine learning quickly permeate all areas of the work, service providers are becoming specialists with deep expertise in the specialized fields, offering control, increased security, and efficiency through automation and monitoring.
Key benefits of IT outsourcing
24/7 monitoring
Outsourcing to a professional service provider can let you and your team focus on core activities. 24/7 monitoring may be particularly important for challenging projects which demand the level of service disruption to be as low as possible. By outsourcing this specific process to a company that has made it their business to reduce your downtime as much as possible, you may save yourself a headache and gain a strategic advantage.
Global talent pool and access to expertise
It is unavoidable to run into talent or skill gaps in a field as fast-paced as IT. If you don’t have a top-notch talent acquisition team ready to fill open positions with in-house hiring quickly, it could be difficult for you to stay competitive. As a result, outsourcing IT services may be the best and most practical option. (Discover more on how to find skilled people for your IT team here)
Nobody will contest that your in-house staff members are experts in your industry. However, when it comes to the procedures that employees are accustomed to, this expertise occasionally gets in the way of adopting creative solutions. You are probably missing out on the most recent developments in the market if your company has nothing to do with information technology. It makes sense to choose IT outsourcing because you’ll gain a fresh perspective on the information technology requirements for your business.
Lack of in-depth understanding of technology and technical skills is encouraging companies from different industry verticals to utilize the services offered in the global technical support outsourcing market. Moreover, independent software vendors (ISV) and original equipment manufacturers (OEM) are inclining toward outsourcing the technical support as this lets them concentrate on their core developments, notes a TMR report on the global technical support outsourcing market.
Cybersecurity as a priority
As digital transformation continues to move at an exponential growth trajectory across the globe, the need for cybersecurity has never been more pressing. According to a United Nations report, a 600 percent increase in cybercrime was witnessed during the pandemic. Despite the rising frequency of cybercrimes, many companies lack the resources to resist these cyber-attacks.
As a result, IT outsourcing firms worldwide saw an increased demand for cybersecurity services to fortify company security structures and protect valuable data. According to a survey, 83 percent of IT leaders were planning to outsource cybersecurity in 2021. Going forward, this demand will only increase as cybersecurity becomes a priority for CEOs worldwide.
Cost-effectiveness
An outsourced IT package is flexible, meaning its costs can grow or shrink based on your company’s immediate needs. By reducing (or eliminating) in-house IT hires, you’re reducing not only salary costs, but you will also benefit from reducing the amount of hardware and technology required to support your IT needs.
Conclusion
With IT outsourcing, it’s possible to bring down HR costs, gain expertise, and partner with a dedicated team. Strategic relationships formed with outsourcing companies will help organizations to meet growing demands for technological transformations.
Resources:
- DevOps vs. Agile: The Key Principles for Understanding the Differences - August 2, 2023
- Empowering Women in IT: Promoting Diversity and Inclusion in the Industry - March 8, 2023
- Unlocking the Power of Low-Code and No-Code: Simplifying App Development - January 17, 2023
