
Why Human Support Still Matters: Complementing AI Chatbots for Better CX
Last week, we explored how AI chatbots completely changed the game in customer service by providing instant, 24/7 responses and handling high volumes of inquiries efficiently. But as powerful as they are, they still fall short when it comes to empathy, complex problem-solving, and personalized interactions. In this blog post, we explore why human support remains essential and how combining it with AI leads to a more satisfying customer experience. Advantages of Human Support Handling Complex, Sensitive, or High-Emotion Issues When issues are delicate, emotions are strong, or the problems are too complex for AI