As companies worldwide pivoted to remote working models overnight at the onset of the pandemic, the need for cloud-based management platforms soared rapidly. Having reaped the several benefits of cloud computing, businesses are shifting completely to cloud services. As a result, the upward trend is likely to continue thereby, increasing the reliance on IT outsourcing firms. According to reports, the global public cloud computing market is projected to earn a revenue of $362 billion in 2022. Needless to say, the demand for reliable and high-quality outsourcing cloud services will continue to grow. Since the outbreak of COVID-19, the demand for