Incident management in Cybersecurity – Discover how IT outsourcing can save your day!
Incident management as a term refers to the procedure of restoring IT services after any disruption while still adhering to the SLA. Any disruption of production activities or normal business processes can be categorized as an incident, ranging from minor user issues to incidents with the potential for an organization-wide impact that must be mitigated as a priority. The incident management lifecycle begins with the end-user reporting the disruption and concludes with offering an effective remedy to the user, with the goal of preventing subsequent large disruptions. According to ITIL best practices, the most essential goal of incident management is